Questions to Ask Before Hiring Professional Movers

Getting ready for a move? Hiring professional movers can make the process a lot easier, but finding the right company takes a little digging. To help you choose wisely, here’s a list of essential questions to ask before you sign on the dotted line. Let’s make sure your move goes off without a hitch!

1. Are You Licensed and Insured?

This is non-negotiable! A reputable moving company should be properly licensed and insured to protect your belongings during the move. Ask for their licensing information and proof of insurance—this can save you a ton of stress if something goes wrong.

2. Can You Provide References or Reviews?

A good moving company will happily share references or point you to customer reviews. Hearing about other people’s experiences can give you insight into their reliability and professionalism. If they’re hesitant, that’s a red flag.

3. What Services Do You Offer?

Not all moves are created equal. Some companies offer full-service moving (packing, loading, transporting, unpacking), while others might just handle the heavy lifting. Make sure you know exactly what’s included so there are no surprises.

4. Do You Provide a Written Estimate?

A reliable company will provide a written, detailed estimate after assessing the size and scope of your move. Watch out for companies that only offer quotes over the phone without seeing your belongings—these estimates can be way off.

5. How Do You Calculate Your Rates?

Ask if they charge by weight, distance, time, or a combination. Understanding their pricing structure helps you anticipate costs and avoid unexpected fees. Also, ask if there are any potential extra charges for things like stairs, long carries, or heavy items.

6. What Kind of Liability Coverage Do You Offer?

Movers typically offer basic liability coverage, but it’s minimal. Ask about their full-value protection option, where they’re liable for the full value of lost or damaged goods. This might cost more upfront but could be worth the peace of mind.

7. What’s Your Cancellation Policy?

Life happens! Find out if you’ll get a full or partial refund if you need to cancel or reschedule. Some companies are flexible, while others might have stricter policies. It’s best to know before you commit.

8. How Will My Items Be Protected?

Ask how they plan to protect your furniture and belongings during the move. Quality movers should use padding, shrink wrap, and secure packing techniques to keep everything safe and sound.

9. Do You Have Experience with My Type of Move?

Every move is different. If you have specialty items like a piano, artwork, or antiques, make sure they’ve handled similar moves before. Experience matters when it comes to valuable or fragile belongings.

10. Who Will Be Handling My Move?

Will it be their in-house team, or do they contract out to third parties? Knowing who will be handling your belongings can make a big difference in accountability and quality.

11. Can I Track My Shipment?

Some companies offer GPS tracking or regular updates, so you know where your belongings are at all times. This can be especially reassuring for long-distance moves!

12. Are There Any Items You Won’t Move?

Many movers won’t transport hazardous materials, perishables, or personal valuables. Clarify what’s off-limits so you can plan accordingly.

13. What Happens If Something Is Damaged or Lost?

Understand their claims process. How quickly do they resolve issues? What documentation will you need? Knowing this beforehand can make a stressful situation a little easier.

14. Do You Offer Storage Options?

If there’s a gap between your move-out and move-in dates, you might need temporary storage. Check if the moving company offers this service and what it costs.

15. What’s Your Availability?

Moving dates can fill up fast! Make sure they’re available on your preferred dates and book early if you can. Flexibility can also sometimes get you a better rate.

Moving can be a whirlwind, but with these questions, you’ll feel more prepared and confident in your choice of movers. Happy moving, and here’s to a smooth transition into your new home!